Refund & Cancellation Policy

Webbly provides digital workspace access rather than physical goods. There are no shipping charges or physical delivery timelines. After successful payment confirmation, eligible workspace access is normally activated promptly. Provisioning may be delayed by payment review, required verification, maintenance, or an incident.

You may leave hosted checkout before confirming payment. An abandoned or cancelled checkout does not activate a paid plan. A temporary authorization, if any, is controlled and released by the payment provider or issuing bank.

To stop renewal, contact [email protected] from an account-owner or billing contact address. Include the workspace name and billing email, but never send complete card details. Submit the request before the next renewal date. Unless mandatory law requires otherwise, cancellation takes effect at the end of the current paid billing period and service remains available until then.

Because access is provisioned digitally, subscription fees are generally non-refundable after the paid service has been activated and used. We will review refund requests made within 14 calendar days of an initial purchase and may approve a full or partial refund where:

• the same charge was duplicated;
• the amount or plan charged was incorrect;
• paid access was not provisioned within a reasonable time and the customer did not materially use the service;
• the charge was unauthorized and verified through the appropriate payment process; or
• applicable mandatory law requires a refund or withdrawal right.

Renewal charges are not automatically refundable merely because the workspace was unused. We may consider a promptly reported accidental renewal based on account activity and applicable law.

Email [email protected] with the workspace, invoice or payment reference, charge date, amount, and reason. We aim to acknowledge requests within two business days and communicate a decision within ten business days after receiving the information needed to assess the request.

Approved refunds are submitted to the original payment method. Stripe, Klarna, the issuing bank, or another provider controls the final posting time; it can take additional business days after Webbly submits the refund.

Webbly supplies digital subscription access only. There is no physical product to return, no return shipping cost, and no return address or packaging requirement. For a service cancellation or refund request, follow the email process above.

If Klarna is offered and used, continue following the payment schedule until Klarna confirms that a cancellation or refund has adjusted the payment plan. Webbly will notify Klarna after approving a full or partial refund, but only Klarna can update its statement, financing agreement, or app status. The market-specific Klarna payment and privacy terms displayed during checkout also apply.

Please contact us first so we can investigate billing errors quickly. This does not restrict any right to contact your bank, payment provider, consumer authority, or court. Fraudulent or abusive disputes may result in account restriction and preservation of relevant evidence.