Service agreement
Terms of Service
These terms govern access to the Webbly business workspace and form an agreement between the customer using the service and Webbly Media Digital Solutions SL.
1. Eligibility and authority
Webbly is offered primarily to businesses and professional organizations. You must be at least 18 and legally able to enter an agreement. If you use Webbly for an organization, you confirm that you have authority to bind it. The organization is responsible for its administrators, invited users, clients, and configured permissions.
2. The service
Webbly provides a hosted workspace that can include CRM, projects, tasks, files, communication, meetings, people operations, reporting, automation, and AI-assisted functions. Features can depend on the selected plan, configuration, region, integrations, and technical availability. We may improve or change features while preserving the material service purchased, subject to applicable law.
3. Accounts and customer responsibilities
- Provide accurate registration and billing information and keep it current.
- Protect credentials, use appropriate access controls, and notify us promptly of unauthorized use.
- Obtain lawful rights and notices for personal data and content uploaded to the workspace.
- Configure roles, permissions, retention, recordings, integrations, and AI use consistently with your legal obligations.
- Use the service in accordance with our Acceptable Use Policy.
4. Subscriptions, prices, and payment
Standard plan descriptions, seat ranges, monthly prices, and transaction currency are published on our Pricing page. The checkout page displays the final plan, billing interval, currency, tax, and total before payment. Paid subscriptions are billed in advance through the payment method offered at checkout. Stripe currently processes hosted card checkout.
If Klarna is displayed as an available payment method, Klarna may assess eligibility and provide separate payment terms at checkout. Those terms form an agreement between the customer and Klarna for the payment service. Webbly remains responsible for supplying the Webbly subscription and handling service-related support, cancellation, and eligible refund requests.
Subscriptions renew for the displayed billing interval until cancelled. You authorize the payment provider to collect applicable recurring charges. Failed payment can result in restricted or suspended access after appropriate notice. Payment handling is further described in our Payment Security notice.
5. Cancellation and refunds
You can request cancellation through available account controls or by emailing [email protected]. Cancellation normally takes effect at the end of the paid billing period unless stated otherwise or mandatory law requires a different result. Refund eligibility and processing are described in our Refund & Cancellation Policy.
6. Customer content
Customers retain their rights in content they submit. They grant Webbly a limited right to host, copy, transmit, process, and display that content only as needed to provide, secure, support, and improve the contracted service. Customers must not upload content they do not have the right or lawful basis to process.
7. AI-assisted features
AI output may be incomplete, inaccurate, or unsuitable for a particular decision. Users must review output before relying on it, especially for legal, financial, employment, medical, safety, or other consequential matters. Customers remain responsible for submitted prompts, configured providers, permitted data, and decisions made using output.
8. Availability and support
We use reasonable efforts to operate Webbly reliably and securely, but do not promise uninterrupted or error-free availability. Maintenance, security incidents, provider outages, internet failures, and force majeure may affect service. Support requests can be sent to [email protected].
9. Intellectual property
Webbly and its software, interface, branding, documentation, and original materials remain owned by Webbly Media or its licensors. These terms grant a limited, non-exclusive, non-transferable right to use the service during the subscription. They do not permit copying, resale, reverse engineering, security testing without authorization, or creation of a competing service from protected materials.
10. Suspension and termination
We may restrict or suspend access when reasonably necessary to prevent security harm, unlawful activity, non-payment, material breach, or risk to other customers. Where appropriate, we will provide notice and an opportunity to cure. On termination, access ends and data enters the applicable export, retention, and deletion process.
11. Warranties and liability
To the maximum extent permitted by law, the service is provided on an “as available” basis. We do not guarantee that every feature or AI output will meet every individual requirement. Nothing excludes liability that cannot legally be excluded, including liability for fraud, wilful misconduct, or mandatory consumer rights. For other claims, aggregate liability is limited to fees paid for the affected service during the 12 months preceding the event, unless applicable law requires otherwise.
12. Promotions
Any discount, trial, credit, or promotional offer is subject to the specific eligibility, duration, renewal price, usage limit, and expiry terms displayed with that offer. Unless expressly stated, promotions cannot be combined, exchanged for cash, transferred, or applied retroactively. No promotion changes mandatory consumer rights.
13. Legal and export restrictions
You may not access, export, re-export, or use Webbly in violation of applicable sanctions, export controls, trade restrictions, or other law. You represent that you are not prohibited from receiving the service and will not make it available to a prohibited person or for an unlawful restricted purpose.
14. Governing law
These terms are governed by Spanish law. Courts in Málaga, Spain have jurisdiction, except where mandatory law gives a customer another forum or protection. The parties should first attempt to resolve disputes in good faith through [email protected].
15. Changes
We may update these terms for legal, security, provider, or service changes. Material changes will be notified reasonably in advance where required. Continued use after an effective change constitutes acceptance where permitted by law.